Suggestions & Complaints

BTA keeps working to improve the quality of activities of an agent and customer service and to widen the range of services. Your opinion helps us improve, that is why we appreciate your feedback.


You can submit your proposals and complaints in the following ways:

  1. Verbally
  2. In writing
    • At the website www.bta.ee section Proposals and Complaints (see the notification form below)

    • by email bta@bta.ee

    • By sending a letter by post to the following address: Lõõtsa 2B, Tallinn 11415, Estonia

We will consider all your messages as soon as possible and respond to you within 10 working days. In case we need more time to respond, you will be notified of another term of response, though no longer than 30 days.

Complaint handling procedure for Agents


Whistleblowing

If you have the information on our wrongdoings with potential threat to the public, please inform us writing an email to the address: whistleblowing@bta.lv

Give us your feedback

Your opinion is important to us. Please let us know if you are satisfied with the service offered or would like to give us feedback on how we can improve our service.

Fields with an asterisk are required.

I would like to receive personal offers and marketing information by e-mail.

I am informed and agree to the BTA Privacy Policy

{{coveredPopup.title}}

{{coveredPopup.description}}

{{item.badge}}
{{item.title}}
{{formattedPrice(item.price)}}
{{item.title}}
{{sparsePrice(price, true)}} €

{{coveredPopup.title}}

{{coveredPopup.descriptionCasco}}

{{coveredPopup.descriptionMtpl}}

Deductible Casco
{{transform.translate(title)}}{{value}}
Insured risks

We indemnify in BTA traffic damage caused by the party who has taken out motor insurance and the cost of medical treatment for third parties (owners of other vehicles, cyclists, pedestrians) and damage to property of third parties.

{{coveredInfoTextMtplWithRoadAssistance}}

{{coveredPopup.title}}

{{coveredPopup.description}}

{{translation('one_property_covered_deductible')}}{{coveredPopup.deductible}} €
{{translation('one_property_covered_risks')}}
{{localized(value.tooltipDescription)}}

{{coveredPopup.coveredContent.title}}

{{coveredPopup.coveredContent.description}}

{{item.title}}
{{coveredPopup.formattedPrice(item.price)}} €accident_one_day_per_person
{{localized(risk.title)}}
{{coveredPopup.sparsePrice(price, true)}} €

Let us remind you

{{productReminderMessage}} {{productReminderDate}}.

Agree to receive marketing and special offers
Your session will end in:

{{sessionTimeout.formattedTime}}

popup_year_of_driver_license
btar_popup_vehicle_data

{{ fieldsPopupHeading }}

{{ cmsFields.youngestDriver.label }}
btar_age_not_in_range
no_youngest_driver_age_error_message
{{ cmsFields.drivingExperience.label }}
no_driving_experience_error_message
{{ cmsFields.territory.label }}
no_territory_error_message
{{ cmsFields.drivingExperienceLessThanThreeYears.label }}
no_driving_experience_lt_3_years_error_message
{{popup.textTitle}}
Please wait!

We need few seconds to calculate best prices for you, you don’t even have time to read this message :)

Upload vehicle photos

Uploading pictures is easy! Upload pictures of the vehicle immediately and full insurance coverage is guaranteed.

Cookie
Cookies
Cookies Settings
Cookies settings
This website uses cookies that are strictly necessary for this website to work.
With your consent, this website may additionally use statistical and marketing cookies.

If you accept all cookies, please click "Allow".
If you wish to refuse cookies, please click "I don't agree". You can manage your preferences by clicking "Customize preferences".

For more information, please see our
Cookie Policy
For more information, see our
Cookie Policy

Functionality (necessary) cookies

These cookies are necessary for the operation of the website and cannot be disabled. These cookies can be divided into session cookies and persistent cookies, which do not store personally identifiable information. Session cookies are deleted as soon as you leave this site.


Statistics cookies

These cookies are used to measure the use of the website and traffic sources to obtain information required to improve the website’s performance. These cookies help us to determine – which sections of the website are the most popular and learn about our users' browsing habits. For this purpose, we use the Google Analytics statistics engine. All information collected is anonymous and cannot be used to identify you.


Marketing cookies

These third-party cookies are used to display personalized ads according to your preferences. We use cookies to help us collect information about your usage habits on this website and to allow us learn of your interests so that we could show you only ads that are relevant to your usage habits. In case you prefer us not to show you any ads, leave this menu check-box blank.