Suggestions and complaints

BTA keeps working to improve the quality of activities of an agent and customer service and to widen the range of services. Your opinion helps us improve, that is why we appreciate your feedback.

You can submit your proposals and complaints in the following ways:

  • by filling in the form for suggestions and complaints on the website of BTA
  • by email at
  • by sending a letter to the following address: Lõõtsa 2b, 11415 Tallinn
  • in free written form at the BTA office at Lõõtsa 2b, 11415 Tallinn
  • by calling us at +372 5 68 68 668

BTA will respond to the submitted complaint within 15 working days. If the deadline for submitting the complaint is longer than 15 working days, BTA shall immediately notify the complainant of the reasons for the extension and the additional deadline, which shall not be shorter than 30 calendar days.
Procedure for filing a complaint

If you have the information on our wrongdoings with potential threat to the public, please inform us writing an email to the address: The Whistleblowing topics can be public safety or health threat, environmental hazard, work safety threat, violations of human rights, tax evasion, fraud, corruption, financing of illegal activities and other violations affecting the public.

Whistleblowing does not include complaints about personal grievances such as bullying, harassment and discrimination, unless the case is in the public interest nor does it apply to dissatisfaction in regards to BTA-s claim case decisions or insurance service in general. Complaints about claim case decisions or dissatisfaction with insurance service in general, should be forwarded trough a complaint application.

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