Contact information

Phone call / Viber

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Claims related info

Other channels

Request callback
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On weekends and weekdays between 18:00 and 07:59, travel claim calls are available only in English or Russian. Vehicle assistance is offered 24/7 by BTA Estonia partner. To reach our partner, please call our customer support (+372 5 68 68 668).

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Apply for a call or video consultation

Apply for a call from BTA

If our client support line is busy and you cannot wait until some employees are vacated or you want us to contact you at a certain time, order a call from BTA through our website. We will call you back as soon as possible or at a time convenient to you during our working hours (Mon-Fri 08:00-18:00).

Apply for a video consultation

Video counselling saves valuable time as you do not have to spend time going to the office.
Convenient and user-friendly solution - no program needs to be downloaded, as the consultation link is sent by e-mail and all the necessary contracts can be concluded immediately during the consultation.

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Additional information

Online video consultation saves time, as there is no need going to a customer business centre to discuss the concerning issues “eye to eye”. Participating in such a consultation is convenient and simple – just a click on the link in the invitation e-mailed to you by BTA, and the consultation may begin. You may discuss all questions of your interest during the consultation, also receiving materials by e-mail. You may also conclude a policy and make payment for it. You will be able to receive the necessary documents by e-mail during the consultation.

Any customer can learn about all BTA insurance products during a video consultation. The meeting time can be used for advice on general insurance matters, to identify your insurance needs and find the possibly best solution.

Complete the contact information form, indicating your name, e-mail and the preferable time of conversation. After completion of the contact information form, you will receive a link containing invitation to a video consultation at your indicated e-mail account within one business day’s time. Come to the virtual meeting at your selected time and meet our consultant "eye to eye".

A consultation usually will last up to an hour. Video consultations are offered from Mondays to Fridays from 9:00 to 17:00.

You will need a computer or a smartphone with a camera. Online consultation will not require installation of a specific software, just clicking on the link in the invitation, and video chat window will pop up in the web browser.



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Insured risks

We indemnify in BTA traffic damage caused by the party who has taken out motor insurance and the cost of medical treatment for third parties (owners of other vehicles, cyclists, pedestrians) and damage to property of third parties.


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