Travel Insurance

Starting from 11.03.2020 all Travel insurance cases directly or indirectly caused by the announced pandemic are excluded and costs are not compesated.
Also Trip cancellation insurance is also valid only for trips starting after the emergency state in Estonia will be over.


Report an insured event:

Complete the application form, and we will contact you to find out additional details about the accident and register an insurance claim case! You can add already completed indemnity application form, if you wish the telephone conversation to be as short as possible.

*Required fields

Authentication test:

Ways to claim indemnity

In case of an accident, if you have BTA insurance policy, you can file the insurance claim in the most suitable way for you, choosing from the available ways:

  1. By completing the application form on the BTA home page.
    After receipt of your application, we will contact you to request detailed information about the accident, register the insured event, and inform you about the further course of claim examination.  If you attach a completed insurance indemnity application form, during the phone conversation we will only clarify the unclear questions.
  2. By calling BTA Customer Support Service at (+372) 5 68 68 668 or (+372) 68 68 068.
  3. By turning to BTA’s partner in case of of a sudden disease or accident, the list of the partners can be found from the insurance policy or call to the BTA’s 24/7 Travel Support Service (+371) 22 00 22 64.
  4. In case you want to receive the phone call at a time convenient for you, complete the form “Apply for a call” on the BTA website, and a BTA specialist will call you.
  5. By sending information about the accident to the e-mail: Please provide general information about the accident and indicate your contact information, so we can contact you. A completed insurance claim application form, the coordinated accident statement, if it has been completed after the traffic accident, photos and other documents related to the accident may be attached so that we could only clarify the unclear questions during the phone conversation.
  6. By visiting BTA office (Lõõtsa 2B, Tallinn) in person.
  7. Contact your insurance agent, broker.

What to do in case of an accident?

In case of an accident abroad, take the following measures:

  1. Call the BTA’s 24/7 Travel Support Service:
    • (+371) 22 00 22 64 or
    • the BTA’s Customer Support Service (+372) 5 68 68 668.
      We will provide operative assistance and consultation on what to do in the specific situation. On weekdays from 18:00- 07:59 and on weekends, travel accident related calls are serviced by Latvian customer support. Calls are answered either in English or in Russian. 
  2. In case of a sudden disease or accident in one of the following countries, you can call our partners in the specific country:
    • Turkey*: (+90) 242 310 44 44
    • Egypt*: (+20) 122 104 27 43
    • Greece: (+30) 289 704 17 77
    • Bulgaria: (+359) 529 198 27
    • Ukraine, Moldova: (+380) 508 42 03 03 or Skype: aybolit2005
    • Belarus: (+375) 29 103 64 24
    • Russian Federation: (+7) 495 989 11 20
    • Thailand, Bali and other Asian countries:  (+7) 495 989 11 20
      * If you are in Turkey or Egypt, in order to avoid possible problems, ask for medical assistance only in our contractual organisations.
  3. By calling the indicated telephone numbers, our employees or partners will help to arrange the formalities associated with medical institutions, will provide a written guarantee of payment of medical services, so you do not have to spend your own personal financial resources; they will also help to solve a variety of other issues.
  4. If you have had to pay for medical services or any other case of insurance included in the Travel Insurance Policy from your own personal funds, be sure to keep documents certifying such payments (checks, registered receipts). Besides, be sure to keeps other documents justifying the indemnity claim: medical statements, certificate issued by airline about luggage delay, damage or loss, documents issued by law enforcement bodies, etc. A detailed list of documents to be submitted can be found in the Travel Insurance Terms and Conditions or your policy.
  5. Upon your return to Estonia, please contact the BTA’s Customer Support Service as soon as possible by calling (+372) 5 68 68 668, in order to register the case of insurance.

Indemnity application forms

Claim application – luggage insurance (in estonian)
Claim application – trip cancellation (in estonian)
Claim application – medical costs (in estonian)