MTPL

BTA accepts applications and calculatsions only from the associates. The partners can be found from here:

Partners (car repair shops)
 

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Ways to claim indemnity

In general MTPL insurance protects other parties that have suffered damages caused by some other vehicle. In such case usually the aggrieved party should turn to the insurer of the guilty party and apply for the indemnity there.

Starting from 1 January 2015 also all our clients who have been involved in an accident caused by some other vehicle are also able to submit their claim to BTA and we will help manage the claim in the most convenient way. This applies to accidents where no persons have been injured, case conditions and guilty party are clear, the damages of the claim don’t exceed 10 000 EUR.

If you have been in a traffic accident, you can file the insurance claim in the way you prefer:

  1. By completing the application form on BTA home page.
    After receipt of your application, we will contact you to request detailed information about the accident, register the insured event, and inform you about the further course of claim examination.  If you attach a completed insurance indemnity application form, during the phone conversation we will only clarify the unclear questions.
  2. By calling BTA Customer Support Service at (+372) 5 68 68 668 or (+372) 68 68 068.
  3. By turning to BTA’s partner - repair shop where all necessary documents are filled out.
  4. In case you want to receive the phone call at a time convenient for you, complete the form “Apply for a call” on the BTA website, and a BTA specialist will call you.
  5. By sending information about the accident to the e-mail: kahjud@bta.ee. Please provide general information about the accident and indicate your contact information, so we can contact you. A completed insurance claim application form, copies of documents that verify written complaints received from another person and the losses may be attached so that we could only clarify the unclear questions during the phone conversation.
  6. By visiting BTA office (Lõõtsa 2B, Tallinn) in person.

What to do in case of an accident?

In case accident happened in Estonia.
If someone is injured in the traffic accident, act as follows:

  1. Contact emergency telephone number 112 to call police and ambulance to the accident place, and to the extent possible, give first aid to the injured person.
  2. For the clarification of the circumstances of a traffic accident photos can be useful as well so, if possible, take photos of the vehicles right after the accident, without changing their location, and, if possible, record the contacts of the eyewitnesses.
  3. If you have BTA MTPL policy, regardless of whether you are guilty of the caused traffic accident or not, immediately contact the BTA Customer Support Service at (+372) 5 68 68 668 to inform about the traffic accident and receive instructions for further actions;
  4. Fill out the necessary paperwork, assist Police and ambulance personell in filling out the necessary paperwork by providing the correct and clear information about the accident;
  5. If you suffered losses caused by the other vehicle, claim for an indemnity.


If nobody is injured in the traffic accident, act as follows:

  1. If only two vehicles are involved in the accident, and both drivers can come to an agreement on the circumstances of the traffic accident, no damage has been done to third party’s property and the vehicles do not have such damage that forbids to drive them, fill out the coordinated statement of facts. You must keep a copy of the completed coordinated statement of facts so that you could submit it to the insurer. The party at fault has to submit the coordinated statement of facts to his insurer within 5 days;
  2. For the clarification of the circumstances of a traffic accident photos can be useful as well so, if possible, take photos of the vehicles right after the accident, without changing their location, and, if possible, record the contacts of the eyewitnesses. Later you will attach the photos to the coordinated statement of facts, when filing the insurance claim.
  3. If there are conditions that do not allow to agree on the circumstances of the accident and fill out the coordinated statement of facts, please call the Police (112).
  4. If you have BTA MTPL policy, regardless of whether you are guilty of causing the traffic accident or not, immediately contact the BTA Customer Support Service at (+372) 5 68 68 668 to inform about the traffic accident and receive instructions for further actions.
  5. If you suffered losses caused by the other vehicle, claim for an indemnity.


In case accident happened abroad:

  1. Contact the local emergency telephone number to call police and if needed ambulance to the accident place;
  2. For the clarification of the circumstances of a traffic accident photos can be useful as well so, if possible, take photos of the vehicles right after the accident, without changing their location, and, if possible, record the contacts of the eyewitnesses.
  3. If you have BTA MTPL policy, regardless of whether you are guilty of the caused traffic accident or not, immediately contact the BTA Customer Support Service at (+372) 5 68 68 668 to inform about the traffic accident and receive instructions for further actions;
  4. Police and ambulance personell should fill out the necessary paperwork, assist them with the correct and clear information about the accident;
  5. If you suffered losses caused by the other vehicle, claim for an indemnity in the insurance company which represents in Estonia the other vehicle's insurance company. You can find the representing insurance companies on Estonian Traffic Insurance Fund website.

Partner car repair shops

To provide for repair works of the damaged vehicles we cooperate with repair shops all over Estonia to provide the needed services as close to the client's location as possible.
The closest partner repair shops, you can search on our Partners' list.

BTA accepts claim applications and impairment evaluations only from partners. When choosing partners, we have carried out quality control of their offered services, identified the deadlines and possibilities of guarantee of the work so that the quality criteria would comply with our strict requirements and thus qualitative repair work would be provided for the customer.

Indemnity application forms

  Form 
Accident report (in estonian)
MTPL indemnity application form for damage or loss of a property (in estonian)
MTPL indemnity application form for damage or loss of a vehicle (in estonian)
MTPL indemnity application form for losses caused to an individual (in estonian)