Vehicle claims
Fast and easy claims handling!

What to do in the event of an accident?

1

Take pictures of your vehicle and other damaged objects at the accident site and if you are on the road, also take pictures of traffic signs. If necessary, call the emergency centre on 112

2

Call us at the round-the-clock customer support number +372 5 68 68 668 or report damage by sending an e-mail to kahjud@bta.ee or filling in an application

3

We will advise you on the paperwork and select a suitable cooperation partner, where we will tow your vehicle free of charge if necessary.

4

The cooperation partner assesses the damage to the vehicle and forwards the materials necessary for making a decision to the insurance provider.

5

The cooperation partner takes care of your vehicle. If you wish, a replacement vehicle will be issued to you during the repair work

Register a claim

90% of our customers are very satisfied with our claims handling and say that BTA resolves claims quickly and professionally

Accident details

We chose the best partners for you:
We constantly check the quality of the work performed
96% of customers are very satisfied with the services of our partners
The work performed is carried out at the agreed time and to a high quality.

Additional information and claim documents

If someone is injured in a traffic accident, act as follows:

Contact emergency telephone number 112 to call the police and an ambulance to the accident site and give first aid to the injured person to the extent possible.
For clarification of the circumstances of a traffic accident, photos can be useful. If possible, take photos of the vehicles right after the accident, without changing their location, and if possible, record the contact details of any eyewitnesses.
If you have BTA Motor Insurance policy, contact BTA Customer Support on +372 5 68 68 668 to inform us of the traffic accident. We will instruct you on further actions.
Fill in the necessary paperwork, assist police and ambulance personnel in filling in the necessary paperwork by providing correct and clear information about the accident.
If you suffered losses as a result of the traffic accident, claim indemnity.

If nobody is injured in the traffic accident, act as follows:

If only two vehicles are involved in the accident, both drivers can come to an agreement on the circumstances of the traffic accident, no damage has been done to third party property and the vehicles are not damaged to an extent that prevents their operation, fill in the coordinated statement of facts. You must keep a copy of the completed coordinated statement of facts so that you can submit this to the insurer. The guilty party must submit the coordinated statement of facts to the insurer within five days.
For clarification of the circumstances of a traffic accident, photos can be useful. If possible, take photos of the vehicles right after the accident, without changing their location, and if possible, record the contact details of any eyewitnesses. Later, when filing the insurance claim, you will attach the photos to the coordinated statement of facts.
If there are conditions that prevent the parties from agreeing on the circumstances of the accident and filling in the coordinated statement of facts, please call the police (112).
If you have a BTA MTPL policy, regardless of whether you are guilty of causing the traffic accident, immediately contact BTA Customer Support on +372 5 68 68 668 to inform us of the traffic accident and receive instructions on further actions.
If you suffered losses caused by the other vehicle, claim indemnity.

  • Contact the local emergency telephone number to call police and if needed ambulance to the accident place.

  • For the clarification of the circumstances of a traffic accident photos can be useful as well so, if possible, take photos of the vehicles right after the accident, without changing their location, and, if possible, record the contacts of the eyewitnesses.

  • Fill in the "Accident Statement" form on site, regardless of whether the police have been called to the scene. If you are a damaged party, do not sign any documents until you are sure what you are signing!

  • Police and ambulance personell should fill out the necessary paperwork, assist them with the correct and clear information about the accident.

  • If you have BTA MTPL policy, regardless of whether you are guilty of the caused traffic accident or not, immediately contact the BTA Customer Support Service at +372 5 68 68 668 to inform about the traffic accident and receive instructions for further actions.

  • If you suffered losses caused by the other vehicle, claim for an indemnity in the insurance company which represents in Estonia the other vehicle's insurance company. You can find the representing insurance companies on Estonian Traffic Insurance Fund website.

  • The "Accident Statement" form is used in the same structure throughout Europe, so if necessary, use "Accident Statement" form in a language you understand as the basis for the filled form.

From 1 January 2015, the damaged party of a traffic accident can turn to their own insurer. You have the opportunity to choose the best and most convenient claims handling in BTA and you no longer have to turn to the liable party's insurance company.

BTA as insurer can compensate the damage if the following circumstances are met:
1) the claim for compensation for damage has been submitted within 30 days of the occurrence of the damage
2) no personal injury has occurred as a result of the insured events
3) the place of use of the vehicles involved in the insured event is Estonia
4) the amount of the insurance indemnity does not exceed 10,000 euros
5) the circumstances of the insured event are clear, i.e. the injured person, the policyholder, the insured person or the insurers reach an agreement on who is responsible for causing the damage

However, compensation must be applied from the liable party's insurer if the division of responsibility cannot be unambiguously established or people have been injured in the accident. As a rule, these exclusionary circumstances become apparent relatively quickly, in which case claims handling is continued with the responsible insurer.

The victim of a traffic accident has the right to have the damage handled by their insurer, i.e. BTA.

We offer convenient and fast damage handling and find the best solution for you!

We recommend that you fill in all the fields on a traffic accident report, as this will speed up the handling process. It is definitely worth reading each question thoroughly before giving an answer so that the information in the notification is correct. New road accident reports are two-sided, which means that the other side of the paper must also be completed and signed. If you have trouble filling in the accident report, be sure to contact your insurer.

The deductible does not need to be paid in the event of collision with an animal if this is the first such case during the term of the policy. There is also no deductible in the event of repair or replacement of interior glasses. You can also add risk to Casco Insurance so you do not need to pay the deductible if you have caused a traffic accident. It is assumed that the claim has been correctly processed at the accident site and you have not previously received free self-handling during the policy - it can be used only once during the policy.

To use the Road Assistance service, call +372 5 68 68 668. You can also read about BTA Road Assistance here.

The liability of the holder of a vehicle for causing damage to a third party is insured under Traffic insurance. This means that the person who has suffered damage is indemnified by the liable party insurance company. In order to receive compensation from the insurance even in a situation where you caused the damage, we recommend that you to purchase Casco insurance policy.

The damaged party in most situations can turn to their own insurer to deal with the case. However, in certain situations, the damaged party's insurer cannot deal with the case, for example, if a person was injured in a car accident or if the parties do not share the same fault. If you are not sure whom to turn to, call your insurance provider and you will be advised.

In the event of an accident with a large animal, call the Environmental Information hotline on 1313. In the event of an accident with a small animal, call the Road Information hotline on 1510. After this, you should definitely call your insurance provider.

If an unknown person has caused damage, the police must be notified. After notifying the police, be sure to inform your insurance provider.

Be sure to report the accident to the police - if possible, the police will call the other party so that you can record the incident in writing. Then inform your insurer. Be sure not to leave the accident site.

Be sure to contact a glass service even if the chip is small. Cracks can develop quickly from a chip - just a small change in temperature is enough for the windshield to develop much more damage than a small chip. BTA's cooperation partners are able to repair the windshield quickly and it is not necessary to replace the windshield.

The deductible must be paid directly to the repair shop after the repair work has been carried out.

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